Success Stories

Mainframe system support service

Customer’s problems and challenges
The previous vendor could not provide adequate support for system monitoring and problem determination.
Our Solutions
Provide regular monitoring of the Mainframe system and applications.
Conduct system and applications health checks during critical periods.
Provide change recommendations and assist the customer to implement these changes.
Analyze problems in both systems and applications areas and provide solutions as required.
Assist the customer to reconfigure CICS system images.
Provide onsite support for critical periods and when system and application changes are taking place.
Benefits to customer
Reduce the workload from the increase of the number of application transactions. Provide problem determination and diagnosis in order to ensure the high availability of the application system.
Provide technical support for the customer’s daily system management.
As a result of health checks and daily system monitoring, we have eliminated most potential risk and we can ensure system stability and efficiency on a daily basis.

Customers problems and challenges
Many development and testing systems have a heavy daily maintenance work requirement.
The customer’s technicians do not have a high level of expertise in problem determination and problem resolution.
Multiple systems need to be maintained to reflect different test environments.
Our Solutions
We Installed the IBM SA system automation tool and configured OMEGAMON tools. These tools were set up to analyze the daily system issues and then used email to send notifications to the Operations staff. According to the customer’s requirements, we offered mainframe training and skills transfer in the areas of system, network, storage and database systems.
We increased the operational efficiency of the system by offering a performance analysis and tuning service for several critical system components.
In order to resolve critical system problems, we have foreign experts and local senior engineers available to provide problem determination and resolution.
Benefits to customer
We relieved the burden from customer technical staff by improving the system management day to day automation function. We also improved their system maintenance processes.
Improved the customer’s technical skill by providing mainframe training and skills transfer.
We shortened the problem resolution time for application and system problems.
We improved the system maintenance processes to perform PTF maintenance, perform Health Checks, and performance tuning.

Customers problems and challenges
Due to the increase in business development, the production system resources became limited. The customer hoped to perform some performance tuning in order to fully utilize existing resources to ensure that the system will continue to run properly.
The overall technical skill level of the customer technical staff needs to be improved.
Our Solutions
We established a technical team with foreign experts, local senior system and application engineers. We provided a system architecture evaluation, CFIA (Component Failure Impact Analysis) and a monthly and weekly production system health check. Once this work had been completed and we had a good understanding of the system status. Subsequently we produced recommendations to help the customer. We proposed and implemented the system tuning plan, and subsequently improved the production system high availability. No system upgrades were required at that time.
We provided onsite support for critical projects, such as system switch, and disaster backup drill.
Provided 7*24 system support, and quick response to all system problems. We provided solutions and documented all issues.
Provided onsite support for critical periods, conducted Health checks and preventive system adjustment.
Establish mainframe performance data analysis information management platform based on the pertinent system data.
We have assisted the customer to establish and enhance the mainframe system management processes.
We have provided customized system training and skills transfer according to the customer’s requirements.
Benefits to customer
Using a proactive methodology for problem analysis, we were able to resolve problems quickly.
Resolving problems quickly has ensured that the system has high availability and system stability.
The system management processes were greatly enhanced.
The customer’s mainframe skill level was greatly increased as was their knowledge and understanding of the mainframe environment.

Customers problems and challenges
Due to the increase of business transactions, production system resources became limited. The customer hoped to optimize the existing resources with the benefit of monitoring tools. Furthermore they had a requirement to ensure system stability through the use of the monitoring tools.
Because of configuration problems, the original monitoring tool had problems, and could not be used to successfully monitor the execution of the production system. The customer hoped to develop and customize functions based on the original requirements which they felt had not been completed.
Our Solutions
According to the project requirements, we built a technical team with senior system, DB2, CICS and MQ engineers. We completed a through product check, including configuration and threshold adjustment recommendations. We also developed a system health check process and as a result we were able improve the tool’s efficiency and the production system stability. We also developed an automated report generation system based on the tool functions. We were able to complete the project in accordance with the customer’s expectations.
Benefits to customer
Evaluate the system resource usage and perform performance tuning in accordance with the information gathered.
By adjusting the tool configuration we significantly improved the tool’s stability, and the system critical problems could be resolved with the assistance of monitoring software.
We increased the monitoring tool’s value to the customer by generating a series of automated reports. This saved labor on performance data collection and analysis.

Customers problems and challenges
The original data transmission tool configuration was not stable and transmissions regularly failed. Manual intervention was required to check the transmission results. Manual intervention was also required to process the transmissions. The amount of work required by the operational staff was not acceptable.
The data upload and download time was not consistent in bank branches. Manual intervention was required and the transmission efficiency was poor.
Our Solutions
Bayshore chose the Sterling C:D data transmission tool as the solution, and realized automatic transmission from port to port. The tool was able to automatically manage all aspects of the transmission data. Log information about each transmission was generated and saved. We offered an overall service from planning through deployment. We also provided product installation and transmission script coding. In addition, we provided product life cycle support from the test phase through the cutover phase into production.
Benefits to customer
We realized automated transmission operation, and reduced manual intervention.We improved the transmission efficiency.
We automatically triggered the transmissions, and therefore reduced the labor cost since manual intervention was no longer required.
We provided a transmission statistics log function, which created an audit file for problem analysis and security audit.
We were able to provide Parallel transmissions and a resume function as well as to repair broken transmissions which significantly reduced the elapsed time required for data transmission.

Customers problems and challenges
The maintenance cost of the previous mainframe backup management software was excessive and the previous vendor could not meet the support requirements.
The previous software product had been used by the customer for quite a long time, and the customer felt they would have a high risk level if they replaced it.
Our Solutions
Our foreign expert and local senior engineers established a detailed replacement plan. They analyzed the feasibility of doing the replacement and subsequently they were able to do the product replacement with no risk to the customer.
Benefits to customer
The deployment of the replacement product had no negative impact on the system.
The new backup management software is easy to use and stable.
The new product has significantly reduced the system maintenance cost.

Mainframe application support services

Customer’s problems and challenges
The customer wanted to ensure a stable environment for the production system as well as the testing system. They wanted to quickly resolve any problems on the mainframe. The customer wanted to plan and build mainframe security system management and quickly resolve any security issues on the production system.
The customer felt that the new payment system was complex. Because of this, they were concerned that problem determination would be difficult.
Our Solutions
We evaluated the status of the mainframe system software and application software.
We focused our attention on the payment system application development. We evaluated and planned the system resources and the application structure required in order to positively satisfy the continuous change of the customers business requirements.
We researched the various platforms that are involved in the architecture of the payment system application to ensure that we understood the interaction between platforms.
Based on in-depth experience in payment system construction and advanced mainframe technology, we ensured that the mainframe software and application ran efficiently. In addition we provided technical consulting for the mainframe system and application software changes.
Benefits to customer
Bayshore on call technicians arrive at the customer site quickly in the case of urgent system problems. Bayshore technicians resolve the problems as quickly as possible in order to minimize the impact to the customers business.

Customer’s problems and challenges
CICS ABENDs and CICS shutdown failures consistently cause problems in the production system environment.
Some production CICS transactions do not perform well in production.
Our Solutions
We performed problem determination for CICS ABEND and CICS shutdown problems, and analyzed the related user programs.
We provided analysis for these issues and subsequently modify programs and change system resource definitions and configuration definitions in order to resolve the problems.
We performed system performance analysis on a continuing basis.
Benefits to customer
Reduce the impact of abnormal failures on the customer service area.
Improve the overall performance of the production system.

Customer’s problems and challenges
Many system components are inter-related within this application transaction system. If one component of the system fails, then other components can fail in a domino effect.
The customer believes the transaction environment is complex. It includes z/OS, VSE and AIX. DPL is used as the real time communication methodology.The design, development, testing and migration needed to be completed in a limited time period. The customer needed to complete the migration in a limited time period and felt that the amount of work required would overwhelm their staff.
Our Solutions
Provide onsite support during the development and testing period.
We provided problem determination support in order to resolve problems quickly. We evaluated the system environment where the migration took place to ensure that the system was optimized. We provided onsite support during the application cutover period.
We provided monitoring and tuning support for a period of time after the migration to ensure that no problems arose. In addition, we delivered a complete migration report and a problem resolution report.
Using this methodology we were able to ensure that Phase 1 of this application cutover was completed in a timely and successful manner.
Benefits to customer
We successfully assisted the customer to complete Phase I of the application migration.
The overall system performance was improved as a result of our work.

Customer’s problems and challenges
The customer had never used CICSPLEX.
The customer didn’t have the experience to complete the project.
The customer was not familiar with the SYSPLEX environment.
The customer didn’t know which indicators needed to be monitored in a production SYSPLEX system.
The customer had never before used VSAM RLS to support VSAM in a multi system complex.
Our Solutions
The Bayshore team introduced the concepts and facilities of CICSPLEX to the customer.
We proposed solutions to help the application migration proceed smoothly. At the same time we introduced technology that can be used in a SYSPLEX, such as GRS, Coupling Facility Data Tables, and Shared Temporary Storage Queues. We established monitoring points and related monitoring indicators on the production system in order to simplify the system monitoring process for the applications running in this environment.
We introduced the concepts and facilities of VSAMRLS.
Bayshore took part in every application testing phase during the migration period. We assisted in analyzing the system performance well as the transaction response time.
Benefits to customer
We assisted the customer to realize the application migration from CICS to CICSPLEX.
With CICSPLEX in use, the ability of new environment was able to satisfy additional business requirements.
By implementing CICSPLEX Bayshore was able to improve the overall application system reliability and stability.

Customer’s problems and challenges
The customer lacked experienced COBOL, ISPF and IMS staff.
In addition, the customer lacked project development and project management staff and so they were unable to fill the requirement to develop an application that met their requirements.
Our Solutions
Bayshore was able to provide people that had a great deal of experience with COBOL, ISPF and IMS.
We conducted training for the customer development team in order to improve their overall technical skills in these specific areas.
We did in depth research and subsequently we were able to establish technical plans for the project. We completed a part of the necessary programming and created repeatable test cases for the customer development team. We provided project management by following the project development schedule, and controlling the project requirements.
Benefits to customer
Since this software was developed in house, the customer was able to save money on the purchase price for a software product.
The customer has applied for a patent for the software that was developed.

Customer’s problems and challenges
SYSPLEX is used in the Production Data center as well as the development center. There is a large volume of data with many complex application systems. The customer has plans for a large volume of work including project implementation, Operating System upgrades, and the introduction of new applications. Of course the highest customer requirement is to ensure high availability for the production system environment at the same time.
Our Solutions
We were engaged to provide application migration support. Bayshore staff completed in-depth mainframe system health checks for the production data centers. In addition, we provided application problem determination training for the production data centers.
Based on the system health check results, we provided some specific recommendations to the customer to improve their performance. These recommendations included a DFSMShsm implementation service, a WLM consulting service, as well as a system and application DUMP analysis service.
Benefits to customer
We ensured that the production system is running effectively in all production data centers.
We ensured that the new application version migration was successful in all production data centers as well as the related development centers.
We provided training and skills transfer for a senior customer engineer.

Customer’s problems and challenges
With the introduction of bank data centralization, the core business will utilize z/OS, CICS and DB2. Since the customer has chosen to implement a large number of SYSPLEX environments, managing these many systems is cumbersome. Efficient monitoring and system management process is needed for z/OS, CICS and DB2, in order to ensure that the mainframe system and subsystems are running well. The customer also wants to improve system availability. A monitor solution was chosen by the customer and Bayshore was chosen to do the associated work with the monitor.
Our Solutions
We provided a service to manage all aspects of the monitor product . This included product installation and customization. We deployed the product to many customer SYSPLEX environments. We upgraded the monitor product as required and provided PTF installation, customer training, and 7*24 emergency support. In order to fully utilize the monitoring tools, we designed professional consulting plans, including additional customization of the monitoring tools according to customer’s specific requirements.
We determined the appropriate real-time monitoring indicators and thresholds. We also designed a process to do data collection and report generation on a regular basis. Every quarter we have prepared a system health check using these reports.
Benefits to customer
Bayshore has installed and customized these tools in production, testing and development environments for the customer. The tools play a critical role in monitoring and managing the core system platform.

Customer’s problems and challenges
Since the customer has chosen to implement many SYSPLEX environment, additional manpower is needed to manage these
The customer wanted a historical reporting tool that would report the system and all subsystems together
The customer felt that the available reports were too complex and difficult to read.
The customer wanted to have a single reporting mechanism that merged the data from all subsystems such as DB2, CICS, and z/OS.
Our Solutions
We developed a tool for the development center. This tool can collect and abstract the mainframe performance data, merge the MVS, CICS and DB2 performance data together and present the data in simple chart report, which can be seen in Windows via an internal office network.
Benefits to customer
Using this tool makes it easier for the customer to quickly know the system and subsystem status. Bayshore also provided additional performance analysis and determined mainframe system performance trends in order to satisfy the customer’s requirements.

Business decision support system

Customer’s problems and challenges
Implement an automatic review and approval decision support system for retail loans.
Provide a centralized review and approval system which can manage a batch of loans together. Without a business decision system it is difficult to make an objective decision about how loans are approved or rejected.
Our Solutions
Established an automated auto loan and house loan review and approval system. The rule engine uses Blaze from Fair Isaac.
We deployed an auto loan and house loan application scoring semi-customized model which was developed by Fair Isaac.
Benefits to customer
Significantly save time and cost of retail loan application review and approval decision.
Ensure that the decisions are made consistently and objectively. This will reduce business risk.
Since loan decisions will have an objective basis this will reduce the bad account rate in retail loans.

Customer’s problems and challenges
Initially the credit card center used Strategyware software from Fair Isaac for the review and approval decision system. This system was a COBOL based application on the mainframe. This product could design decision processes and deploy scoring models and business rules. However this product is no longer supported and it became necessary to find a subsequent product to meet the customers requirements.
Our Solutions
We chose a retail review and approval decision system build on Blaze advisor called CDA (Capstone Decision Accelerator) from Blaze Advisor of Fair Isaac to replace the former Strategyware system.
Benefits to customer
The new CDA product has greater flexibility and availability. It cannot only generate COBOL to deploy on the mainframe, but can also generate JAVA to deploy on an Open platform, or generate .NET to deploy on .NET platform. Since the software is based on a web-based maintenance system (RMA), the system maintenance cost is reduced

Customer’s problems and challenges
The customer wants to improve their risk management system as well as to satisfy the requirements of the Basil new capital agreement. Basically this agreement deals with issues about credit risk and discusses a standardized approach to be used by the majority of banks worldwide.
Our Solutions
Plan, design, develop, and deploy an individual loan risk management system which includes a scoring model, a decision engine, a work flow system, and an individual loan management system and data mart.
Benefits to customer
Customer realized automatic review and approval of credit products in auto loans, house loans, engineering loans and small enterprise loans. In addition comprehensive consumer loans, and credit loans were also implemented. All individual loan products are centralized into one decision platform and conduct the automatic review and approve decisions through review and approval rules, strategy and a credit scoring model.

Customer’s problems and challenges
Each business has unique requirements. Our customers want to improve risk management and control. The risk management department had a requirement to implement a decision system based on a probability model. The Basel new capital agreement, contains requirements for the internal evaluation methodology for retail loans. This requires that bank supervision capital should closely relate to the credit asset risk level, most importantly the credit risk level. The typical evaluation method is a credit scoring model.
Our Solutions
Not rules based. Storng sales force. Rules engine plus framework. Decision based. We implemented the Vincio platform by Austin Logistics. Vincio is a centralized real-time enterprise decision platform which included a review and approval policy, rules and credit models for the customer. The customer will use Vincio to deploy all of its risk models, credit policies and strategies across the entire consumer base. Vincio can seamless integrate many types of individual data sources needed for decisions Vincio is compatible with different CRM, e-business, call center and data warehouse technology .Decisions can be made, in real-time or in a batch processing environment. Bayshore was able to complete the configuration of the customized scoring model and the business policy. Vincio is compatible with different CRM (Customer Relationship Management), e-business, call center and data warehouse technology. This fact will enhance ROI (Return on Investment).
Benefits to customer
Phase I of the project has been completed. This provides risk management and control ability and reduces the level of risk for the bank.

Customer’s problems and challenges
The customer encountered limitations in their previous central scoring management system. There was a lack of flexibility and a lack of coordination between the score algorithm and credit business rules. In addition, the previous system was unable to provide system load balancing and system failover.
Our Solutions
We chose a new world class decision platform, which can combine the former policy and rules configured into work flow. It will configure all the retail credit business rules and policy into the new decision platform to provide the retail decision management platform for the entire bank.
Benefits to customer
This project is ongoing. The core technology includes the IBM AIX system, J2EE application server , WebSphere , MQ Series, Blaze Advisor from Fair Isaac BRMS (Business Rule Management systems), Oracle database, and the BPMS (Business Process Management) system WebWorks.